In compliance with India’s New IT Rules 2021, Meta-owned WhatsApp has taken stringent measures to curb the presence of bad accounts on its platform. The messaging giant banned a record-breaking number of over 74 lakh such accounts in India during the month of August. Notably, a significant portion of these actions was proactive, demonstrating WhatsApp’s commitment to user safety.
Record-Breaking Account Bans
Between August 1 and August 31, WhatsApp banned a staggering 74,20,748 accounts in India. Impressively, over 35 lakh of these accounts were proactively banned before any user reports were received, highlighting WhatsApp’s proactive approach in enforcing its policies.
User Complaint Reports
During the same period, WhatsApp received a remarkable 14,767 complaint reports from Indian users. Out of these reports, 71 were acted upon by WhatsApp. The term “accounts actioned” denotes instances where WhatsApp took remedial action based on user reports. This action can either involve banning an account or restoring a previously banned account.
Compliance with the New IT Rules
WhatsApp’s actions align with the New IT Rules 2021, which aim to enhance user safety and accountability on digital platforms. These rules have ushered in a new era of stringent regulations for social media and messaging services.
Furthermore, WhatsApp’s monthly compliance report revealed that the company received only one order from the Grievance Appellate Committee (GAC) in India during August, which it duly complied with. The GAC is a recently established panel empowered to address concerns raised by social media users regarding content and other related issues. It forms a crucial part of the government’s efforts to strengthen digital laws and regulate Big Tech companies effectively.
WhatsApp’s Commitment to User Safety
WhatsApp remains steadfast in its commitment to user safety and combating abuse on its platform. The company boasts a dedicated team of professionals, including engineers, data scientists, analysts, researchers, and experts in law enforcement, online safety, and technology. These experts work tirelessly to oversee and improve user safety measures.
WhatsApp took these actions in compliance with India’s New IT Rules 2021, which aim to enhance user safety on digital platforms.
Over 35 lakh accounts out of the 74 lakh banned were proactively banned by WhatsApp before receiving user reports.
The GAC addresses appeals by social media users against decisions made by social media platforms, contributing to the enforcement of digital laws and user protection.